Return & Refund Policy
Order Cancellation
Orders may be cancelled before they have been processed or dispatched. Once an order has been dispatched, it can no longer be cancelled.
To request a cancellation, contact info@fashionshopx.com as soon as possible and include your order number.
Return Requests
Return requests must be submitted within 14 days after the order is delivered.
To be eligible for a return, the product must be unused, unopened, undamaged, and in its original packaging. Proof of purchase is required.
For hygiene and safety reasons, opened or used vaping and tobacco products cannot be returned unless the product arrived damaged, defective, or incorrect.
How to Request a Return
Before returning any product, contact info@fashionshopx.com and provide:
• Your order number
• The email address used for the order
• The reason for the return
• Clear photographs or videos when the product is damaged, defective, or incorrect
Do not return products to the manufacturer or send products to any address without receiving return instructions from FashionShopX.
Return Shipping
Customers are responsible for return shipping costs when returning an eligible product because of a change of mind or an ordering mistake.
FashionShopX will cover reasonable return or replacement shipping costs when we confirm that the product arrived damaged, defective, or incorrect.
We do not charge a restocking fee for approved returns.
Refunds
After an approved return is received and inspected, we will notify you by email.
Approved refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your payment provider or financial institution.
Original shipping charges are non-refundable unless the return results from an error by FashionShopX.
Late or Missing Refunds
If you have not received an approved refund after the stated processing period, first check with your bank, card issuer, or payment provider.
If the refund is still missing, contact info@fashionshopx.com with your order number.
Damaged, Defective, or Incorrect Products
Please report damaged, defective, or incorrect products within 7 days of delivery. Include photographs or videos showing the product, packaging, and shipping label.
Contact
For returns and refunds, contact info@fashionshopx.com. We normally respond within 24–48 business hours.